Refund policy

Returns & Exchange Policy

At Shining Stars Studio each product is made with care — especially our personalised items, which are crafted just for you. Please read our policy carefully before placing your order.

Personalised & Custom Products

Due to the made-to-order nature of our products, we do not accept returns, refunds, or exchanges for change of mind or customer errors during the customisation process (e.g. misspelled names or incorrect details submitted).

We strongly encourage reviewing all customisation details carefully before placing your order.

Damaged or Faulty Items

In the unlikely event that your item arrives damaged or defective, please contact us within 7 days of delivery so we can resolve the issue promptly.

To report an issue, email us at shiningsstudio@gmail.com with the following:

• Your order number
• A clear description of the problem
• Photos showing the damage or defect

We’ll assess the issue and offer a suitable resolution, which may include a replacement or refund, depending on the situation.

Please note:

• Claims made after 7 days of delivery may not be eligible for resolution.
• We are not responsible for errors in personalised information provided by the customer.